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[ 发布时间:2009/1/4 15:31:25 ] |
Confidential 1 Global Social Compliance Manual Confidential 2 Dear Partner, Enclosed please find a manual that will summarize the TJX social compliance program. TJX considers this manual to be proprietary between us and our agents and vendors. Should you have any questions regarding the information provided, please feel free to contact us as soon as possible. TJX requires all suppliers to be audited to local legal standards and to the TJX Vendor Code of Conduct. TJX requests that all necessary parties have access to the corrective action plan (CAP), and that they work together to ensure compliance. If you have questions regarding TJX requirements, please send an e-mail to Marney Letendre at: Marney_Letendre@tjx.com, ‘CHE’ HyoSeung Choi at hchoi@intlcompliance.com(CSCC), or Anabela Fonseca at bela.fonesca@intertek.com(Intertek). We look forward to working with you and your factory(s). Best Regards, Marney Letendre TJX Global Social Compliance Manager TJX Contact: Marney Letendre TJX Global Social Compliance Manager 770 Cochihuate Road Framingham, MA 01701 Ph: (508) 390-2595 Fax: (508) 390-5123 Marney_Letendre@tjx.com CSCC Contact: ‘Che’ HyoSeung Choi Client Services Account Manager 66 Hudson Street, 1/F Hoboken, NJ 07093 Ph: (201) 792-7540 Fax: (201) 792-4428 hchoi@intlcompliance.com Intertek Contact: Anabela Fonseca Client Services Account Manager 70 Diamond Road Springfield, NJ 07081 Ph: (973) 924-2510 Fax: (973) 379-5232 bela.fonseca@intertek.com Confidential 3 TABLE OF CONTENTS Introduction ………………………………………………………………………………………4 The TJX Companies, Inc. Vendor Code of Conduct ……………………………………...… 5 Agent Requirements …………………………………………………………………...…… 6 Vendor Requirements …………………………………………………………….…….…. 8 Audit Procedure Outline…………………………………………………………….…….…. 10 Factory Evaluation Checklist ……………………………………………..………………..….. 12 Grading Scheme ………………………………………………………………………………. 14 Frequently Asked Questions …………………………………………………………………. 15 CSCC Regional Offices …………………………………………………….………………… 17 Intertek Regional Offices …………………………………………………….………………… 18 Factory Addition Form..………………………………………………………………………. 19 Confidential 4 INTRODUCTION TJX is fully committed to operating our business in accordance not merely with applicable law, but also the highest standards of business ethics. We hold our vendors to these same high standards. We strongly value the relationships that we have developed with our suppliers -- relationships that we believe have been a key factor in TJX’s success. These relationships have been built on a foundation of honesty, trust and a commitment to ethical business practices. It is therefore important that our suppliers respect the laws and the cultures of the communities in which they operate. Our suppliers must also respect the rights of the workers who manufacture products for sale in TJX stores. TJX expects its suppliers to act responsibly and to do their best to ensure that no abusive, exploitative or illegal conditions exist at their workplaces. TJX requires that suppliers act in accordance with all applicable laws, as well as the accompanying TJX Vendor Code of Conduct (“Code”). Where local or industry practices exceed the requirements of the Code, the Code provides that the higher standard applies. TJX has selected both Cal Safety Compliance Corp. (CSCC) and Intertek as its third-party compliance monitors (“auditors”) to conduct inspections and verifications of manufacturing facilities where TJX products are made. We require that all suppliers cooperate with the auditors by providing verification that allows the auditors and/or TJX representatives to inspect its facilities to ensure compliance with the Code. TJX’s Code applies to each purchase order submitted to our suppliers. The information that the auditors gather will be made available to factory management, vendor management, agent management, and TJX management, and will be the basis for which improvements will be made. The purpose of this document is to inform our suppliers of the mechanics of the compliance program, and to allow them the opportunity to assess their practices and make improvements prior to inspection. Suppliers are expected to ensure that all factories meet TJX’s social compliance standards. Suppliers must agree to take necessary correction actions and promptly remediate any noncompliance in order to remain business partners with TJX. ABOUT CSCC AND INTERTEK CSCC and Intertek are world leaders in social responsibility education, training, and compliance. CSCC and Intertek have significantly contributed to establishing the industry benchmark for corporate social responsibility, having developed and implemented social compliance monitoring programs for major brands and retailers, and manufacturers. CSCC and Intertek’s compliance professionals are knowledgeable in the business practices, country specific legal requirements, and universal health and safety standards necessary to provide your firm with an independent, accurate third-party appraisal. Confidential 5 THE TJX COMPANIES, INC. VENDOR CODE OF CONDUCT TJX requires that all products offered for sale in our stores be produced in facilities that meet specific criteria, as set forth below: Compliance With Applicable Laws and Regulations: Our vendors and the factories in which the merchandise they sell us is manufactured (collectively, our “vendors”) must comply with all applicable laws and regulations, including but not limited to all environmental laws and regulations, and all laws, regulations and internationally adopted restrictions concerning bribery and corruption. Health and Safety: Our vendors must provide their workers with a safe and healthy workplace and safe working conditions. Child Labor: Our vendors must not use child labor. The term “child” will be governed by the national law of the country in which the production is being conducted, including laws defining the age for completing compulsory education. If the laws of that country do not provide a definition or if the definition includes individuals below the age of 14, we define a “child” to be anyone below 14 years of age. Forced Labor: Our vendors must not use forced labor, whether in the form of prison labor, indentured labor, bonded labor, or otherwise. Wages and Benefits: Our vendors must abide with all applicable laws relating to wages and benefits, and must pay the legally prescribed minimum wage or the prevailing industry wage, whichever is higher. Working Hours: Our vendors must not require their employees, on a regularly-scheduled basis, to work in excess of 60 hours per week (or fewer hours if prescribed by applicable laws and regulations). All overtime must be voluntary and must be fully compensated in accordance with the requirements of local law, and except in extraordinary circumstances, employees must be entitled to at least one day of rest in every seven-day period. Harassment or Abuse: Our vendors must respect the rights and dignity of their employees. We will not tolerate human rights abuses, including physical, sexual, psychological or verbal harassment or abuse of workers. Discrimination: Workers must be employed, retained and compensated based on their ability to perform their jobs, and must not be discriminated against on the basis of gender, race, color, national origin, religious, ethnic or cultural beliefs, age, or any other prohibited basis. Freedom of Association: Our vendors must respect the rights of their workers to choose (or choose not) to freely associate and to bargain collectively where such rights are recognized by law. Confidential 6 AGENT REQUIREMENTS Cooperation from our suppliers is critical to making this program a success. We value your participation in this program. It is our aim to provide you with the appropriate information to assist you in preparing for an audit. Step One: Identification of Active Factories The Vendor is responsible for communicating all active TJX production factories to our Agent. Active factories are defined as factories with: • current TJX production • future on order, or • production within the past 12 months Step Two: Notification of Active Factories The Agent is responsible for informing TJX of all active factories for TJX production. The Agent completes the Factory Addition Form (included in this manual) for any new active factories and sends it to TJX. A complete and current active factories listing should be updated and provided to TJX on a quarterly basis (March, June, September, and December). Step Three: Approval & Notification TJX selects and approves factories to be audited. TJX authorizes and notifies the auditors of factories to be audited. Step Four: Distribution of Global Social Compliance Manual The Agent is responsible for distributing the Global Social Compliance Manual to the appropriate vendors and factories to inform them of their participation and roles. Step Five: Arrange Factory Audit Once the auditors receive the Factory Addition Form and approval from TJX, the audit request will be forwarded to one of their regional scheduling offices. An audit representative will contact the factory to announce the 2-week audit timeframe. The Agent and Vendor are included in the announcement. Step Six: Audit Preparation The audit process is explained in greater detail in the Audit Procedure Outline section of this manual. Conducting a mock audit of the factory using the Factory Evaluation Checklist provided in this manual is highly recommended. We encourage Agents to distribute the Audit Procedure Outline and Factory Evaluation Checklist to their factories and discuss with them the audit process. The vendors are responsible for ensuring the factory understands what is expected of them and that they are to cooperate fully with the auditors. Step Seven: Audit Steps The auditors will arrive at the factory within the 2-week audit timeframe, with proper identification badges and business cards. The auditors will explain the audit process to factory management and address any questions or concerns management may have prior to the audit commencing. During the audit, full cooperation from factory management is expected. The auditors must be given access to all areas of production, all relevant documentation, and randomly selected employees for interviews. Refusal to fully cooperate with the auditors will result in a failing grade. Confidential 7 Upon completion of the audit, the auditors will explain their findings to factory management and recommend appropriate corrective actions. Factory management will have an opportunity to respond to the findings at that time. Step Eight: Audit Report Typically, the turnaround time for the auditors to complete the audit and finalize the full report is 10 business days. During that time, the report goes through a number of checks to ensure that the audit findings are accurate, the assessment is fair and reflects TJX’s grading criteria, and any grammatical errors are corrected. The report is then forwarded to TJX for a final grade assessment before distribution. Step Nine: Audit Report Distribution The Agent receives the factory audit report and Corrective Action Plan (CAP)1. Under normal circumstances, this will be provided to the Agent 15-20 days after the factory audit date. The Agent sends the audit report and CAP to the Vendor upon receipt. The Agent and Vendor are required to ensure that all violations outlined in the CAP are addressed within the proposed timeframe. Step Ten: Implementation of Correction Action Plan The Agent and Vendor are required to ensure that all violations outlined in the CAP are addressed within the proposed timeframe. We require that you discuss the audit results with your factory and work with them to complete the corrective action plan. STEP Eleven: Follow Up The re-audit evaluation has been designed for verification of compliance and ensures that recommended corrective actions have been executed since the last audit. Any re-audit requirement is determined by TJX based on the status of the factory and/or previous audit findings. All active factories that receive an assessment below ‘Needs Improvement’ will require a re-audit by the auditors. The Agent must contact TJX within 7 days of being notified of the final grade to schedule a re-audit. All active factories that receive a ‘Needs Improvement’ will require a re-audit by the Agent. Photographs and copies of applicable documents must be provided to TJX as evidence that corrective actions have been implemented. The Agent must communicate to the vendor in the case a re-audit is required. Step Twelve: Re-audit Procedures If a re-audit is required, the Agent is responsible for ensuring that the Vendor promptly pays the third-party auditor for the cost of the re-audit. A re-audit will not take place until the invoice is paid. Failure to pay the invoice is synonymous with non-participation in the program, and TJX reserves the right to suspend or terminate business until such time that the invoice is paid and an audit can occur. 1 Corrective Action Plan (CAP) summarizes audit findings and specifies the recommendations provided to the factory to address all concerns. Confidential 8 VENDOR REQUIREMENTS Cooperation from our suppliers is critical to making this program a success. We value your participation in this program. It is our aim to provide you with the appropriate information to assist you in preparing for an audit. Step One: Identification of Active Factories TJX requires the Vendor to notify our Agent of all active TJX production factories, on a monthly basis. Active factories are defined as factories with current production, future on order, or production within the past 12 months. Step Two: Communication to Active Factories The Vendor is responsible for informing the active factories that a social compliance audit will take place and for ensuring that the ‘Audit Procedure Outline’ and ‘Factory Evaluation Checklist’ are provided to the factory, as it offers assistance to prepare for the audit. Conducting a mock audit of the factory using the checklist provided in this manual is highly recommended. Step Three: Making an Appointment The auditor will contact the factory directly to make a 2-week window announcement for the audit. The Vendor and Agent will also be informed of the audit timeframe. Please ensure at least one member of the factory’s management team, who has access to the appropriate documents required to complete the audit, is present in the audit timeframe. Step Four: Prepare for an Audit Please ensure that the following list of documents is made available to the auditors to avoid further re-audit. Please provide any other additional documentation upon the auditors’ request. Employee Documentation o Employment contracts/ terms & conditions of employment o Employee files (including employment application, discipline letters, labor contract, etc.) o Proof of age documentation (copies of identification cards, birth certificates, medical clearance, etc.) o Restrictions on workers below the age of unrestricted employment Facility Policies and Procedures o Internal operating policies and procedures (Company Policy) o Business licenses, maintenance and health licenses o Wage and hour policies (Minimum wage, overtime, maximum daily/ weekly hours) o Annual leave and required holidays o Nondiscrimination/ Harassment o Other benefits and allowances o Any other government licenses, certificates of operation, etc. Payroll Documents (for the current 6 months) o Payroll records o Time records o Piece rate records o Payroll registers o Payroll stubs o Special labor waivers such as the overtime extension waiver General Environmental Health & Safety o Plant layout or facility plot plan Confidential 9 o Environmental Health & Safety manual and/or written programs o Assessment records (machinery, fire extinguisher, eyewash/shower, etc.) o Dormitories (government licenses, assessment reports) Environmental (only if working with chemicals) o Hazardous waste manifests or shipping papers o Waste profiles/test results/waste analyses Health & Safety o Accident or injury reports o Chemical inventory o Material safety data sheets (MSDS’s) o List of required/approved personal protective equipment o Emergency response plan o Testing, inspection, and maintenance records for fixed and portable fire equipment o Evacuation/emergency maps Step Five: Wait for Audit Results Typically, the turnaround time for the auditor to complete the audit and finalize the full report is 10 business days. During this time, the report goes through a number of checks to ensure that the audit findings are accurate, the assessment is fair and reflects TJX’s criteria, and any grammatical errors are corrected. In special cases, where production needs to start as soon as possible, the auditor should be notified of this in Step One. The auditor will try their best to schedule the audit with respect to your timeline, however they cannot guarantee that this is possible every time. Step Six: Re-audit (If required) The re-audit evaluation has been designed for verification of compliance and ensures that recommended corrective actions have been taking place since the last audit. Any re-audit requirement is determined by TJX based on the status of the factory and/or previous audit findings. In the event that a re-audit is required, an invoice will be issued to the supplier directly by TJX’s third-party auditor. A re-audit will not take place until the invoice is paid. Failure to pay this invoice is synonymous with non-participation in the program, and TJX reserves the right to suspend or terminate business until such time that the invoice is paid and an audit can occur. Confidential 10 AUDIT PROCEDURE OUTLINE The audit is a fact-finding process, designed to help you identify areas within the factory’s operations that require improvement to ensure you are in compliance with TJX standards and country-specific legal requirements related to the factory’s production. No certificate is provided at the completion of the audit, and it does not automatically approve you for production for any other brands or retailers, or qualify you for membership in industry associations. An audit consists of five components (not necessarily completed in this order): an opening meeting, health and safety tour, payroll and documentation inspection, employee interviews, and a closing meeting. In addition, if further steps or documents are needed in order to have a complete understanding of the factory situation, they can be requested and should be provided. Management such as the factory manager or human resource personnel should be present. Otherwise, assistance may be provided by anyone whom the factory deems has the authority to provide the documents needed and to answer the questions from the auditors. Opening Meeting After the auditors have passed all security requirements and are given access to the factory, an opening meeting is held with the contact person, preferably management. During this meeting, the format of the audit is described. The production manager and the human resource personnel are needed in order to answer a series of questions regarding production capacity, machines, lead times, and hiring practices. Health and Safety Tour A walkthrough of the factory is conducted to ensure adequate measures are in place to protect the health of workers and guarantee their safety and the safety of the surrounding environment. Production capacity is also evaluated during the walkthrough. Housing units, if applicable, need to be inspected by the auditors. The eating area used by the workers is also viewed, as is the kitchen if cooking takes place onsite. Security of the facility will be evaluated, with attention to physical security features as well as factory policies concerning security. Photographs of the factory are also taken with permission from management. Payroll and Documentation Inspection Payroll documentation is reviewed. Payroll journals, timecards, production records, attendance books, proof of insurance payment or tax payment (if applicable) must all be provided to the auditors for a complete audit to take place. The auditors are checking to ensure that the regional minimum wage is provided to all employees for all hours worked, including overtime compensation. Also evaluated is whether maximum hours authorized to work, including weekend and evening hours, are in compliance with regional labor laws. Copies of operating licenses and other government issued permits are also reviewed. Customs documents will also be requested. If quota restrictions apply, quota information should be provided along with shipping invoices and country of origin documentation. Company policies handbooks and management systems are reviewed. Employee records are reviewed. Proof of age documentation must be available. Confidential 11 Employee Interviews The auditors will randomly select employees from various production areas for interviews, away from the presence of management or other employees. Auditors will require the use of a private room in which to conduct these interviews. Employees are asked questions regarding hours of work, length of employment, their understanding of human rights (freedom of association, collective bargaining, equal opportunity, non-discrimination, unrestricted liberties, etc.), disciplinary policies of the factory, hiring policies, and working conditions. Closing Meeting At the conclusion of the audit a Corrective Action Plan (CAP) is created if necessary and all concerns are discussed with the facility management. Management is encouraged to write comments in the second part of the CAP as to reflect any disagreements or clarifications. Management is requested to sign the CAP, to verify that they understand the findings. A copy of the CAP is left with management to assist them in resolving the concerns detected during the audit. Post-Audit Activities: Within 15-20 days from this audit, a formal, typed copy of this audit report will be sent to the Agent. A copy will be automatically sent to TJX. Confidential 12 FACTORY EVALUATION CHECKLIST This preparatory checklist is an overview of a standard social compliance audit. It represents the general guidelines against which the consultants will measure your facility. It is strongly recommended to complete this checklist prior an independent audit. Child Labor Copies of adequate proof of age documents available for all employees, including photo identification. Visual check of all areas of factory to ensure that no children are in the facility (even if the children are not working, it is not advisable for children to be on the premises). Documents such as proof of age and signed and valid labor contracts are available for randomly selected employees on the work floor. Wage and Hour The number of employees present matches the number of timecards punched and number of people on payroll. Average hours worked as shown on timecards does not exceed legal limit. All deductions shown on pay journal are legal and made with the employee’s consent. Hours worked and overtime are calculated and compensated correctly. Employees are aware of terms of either written or oral employment contracts. Employee reports match findings of payroll and timecard records. Employee Environment Employees are selected randomly to be privately interviewed. The interviews are used to confirm the working conditions viewed, the records audited, and the statements of factory management. Employees freely have access to restroom breaks and potable water. Do employee reports match other findings? Quota, Shipping, Subcontracting Packing, shipping, and trash areas are checked for evidence of diverted shipments. Labels and work on production floor match work orders. Appropriate security procedures, policies, and documentation. Health and Safety: First Aid At least one easily accessible first aid kit per clearly separated work area or one first aid kit for every 100 workers. At least one person per first aid kit who is trained in first aid application. Ideal contents of first aid kit to include: adhesive bandages, flexible fabric bandages, combine pad, ammonia inhalants, instant cold packs, elastic bandages, burn cream, cotton balls, first aid cream, disposable gloves, adhesive tape, forceps (tweezers), eye wash, antiseptic wipes, and rubbing alcohol. Health and Safety: Exits At least two exist per floor that are clearly marked, unlocked, and unblocked. Exit signs visible. Emergency lights in stairwells and at exits. Exit doors open outward and are at least two people wide. Exits open directly to outside or exterior stairwell. Confidential 13 Health and Safety: Aisles Main and secondary aisles are at least two people wide. Main aisles are clearly marked and are illuminated during emergencies. All aisles must be clear of obstruction and kept clean of sewing scraps. Health and Safety: Evacuation Plan Illustrated evacuation plan in clear view on each work floor. Evacuation plan in native language of workers. Evacuation drills conducted at least semi-annually. Health and Safety: Fire Equipment Accessible fire extinguishers and/or hoses in clear view on each floor. Adequate number and location: one extinguisher per clearly separated work area; one extinguisher per 25 employees; one extinguisher per 75 feet circumference. Fire extinguishers mounted on walls or columns; visible and accessible. Fire extinguishers are serviced annually, with tags indicating dates of service. Written instructions on operation of a fire extinguisher should be posted in the employees’ native language. Health and Safety: Restrooms Restrooms are clean and functional, with running water and covered waste containers. Adequate number of water closets: 1 per 25 female employees, 1 per 50 male employees, and/or 1 per 40 employees regardless of gender for a workforce of 150 or more. Toilets are cleaned daily, and supplies such as toilet tissue, soap, and towels must be available. Toilets must be segregated by gender. Toilets must be provided with adequate privacy (doors on stalls). Health and Safety: Work Environment Adequate climate control and ventilation; suggested temperature range is 15 to 30 degrees Celsius (60 to 86 degrees Fahrenheit). Adequate lighting for cutting, sewing, finishing, and warehouse; suggested lighting for cutting, sewing, and finishing is 300 to 500 foot candles, and suggested lighting for warehouse operations is 30 to 50 foot candles. Noise control; suggested noise level is 85 decibels. Employees should not be subjected to more than 85 decibels for 8 continuous hours. An environment where noise level is above 85 decibels requires hearing protection. Protective equipment must be provided to workers; recommended protective gear includes cover guards and belt guards for sharp objects or exposed moving parts, appropriate footwear for special areas of the facility, cutting gloves for cutters, other as appropriate. Environmental (only if working with chemicals) Hazardous waste manifest or shipping papers. Waste profiles, test results, waste analyses. Confidential 14 GRADING SCHEME TJX has developed four grades to assess a supplier’s compliance with the Code: Satisfactory, Needs Improvement, Unsatisfactory, and Zero Tolerance. After each audit, inspectors will meet with factory management to review the audit findings, the grade that was assessed, and any corrective actions that are required to comply with the Code. Each grade carries specific timeframes for corrections to be made and re-audit dates. Satisfactory The factory’s management and manufacturing practices meet the requirements set out by the Code and Local Law No corrective actions are required at this time. On-site visits will take place on a bi-annual basis. Needs Improvement Most of the factory’s management and manufacturing practices meet the requirements set out by the Code. Lesser infractions were found during the audit, and corrective actions are required to resolve these issues. Please refer to the CAP for recommendations on how to correct these problems. Re-audit will take place in 120 days. We expect that all corrective actions in the CAP will have been fully implemented or will be significantly under way by this time. Unsatisfactory Many of the factory’s management and manufacturing practices DO NOT meet the requirements set out by the Code. Serious infractions were found during the audit, and corrective actions are required to resolve these issues. Please refer to the CAP for recommendations on how to correct these problems. Re-audit will take place in 120 days. We expect that all corrective actions in the CAP will have been fully implemented or will be significantly under way by this time. Zero Tolerance The following audit findings are completely unacceptable and may lead to an immediate suspension or termination of business with TJX: o Children working in violation of local laws or TJX Code o Slave or forced labor o Prison labor o Physical or mental abuse o No payment of wages o No time records o Imminent hazardous working conditions o Use of globally and/or country specific outlawed chemicals o Incomplete audit results due to denied access that result in inspectors arriving at a facility unable to conduct a full audit Facilities graded as Zero Tolerance will be dealt with on a case-by-case basis. Each re-audit must demonstrate measurable improvement from the prior audit. TJX reserves the right to suspend or terminate business with a factory at any time, including based on audit or reaudit findings. If a factory receives three consecutive non-compliant grades (Unsatisfactory or Zero Tolerance), it will be considered strong evidence that required improvements are not being made. In this event, TJX reserve the right to suspend or terminate business with this factory. Confidential 15 FREQUENTLY ASKED QUESTIONS 1. Who from the factory is requested to participate in the assessment? The assessment procedures require participation from factory management. Not all management need to be available to answer questions, but the factory owner or manager may request that the human resources department, the payroll manager, and/or the floor supervisor participate as needed. 2. What is the time frame for each assessment? The length of time required to complete an assessment varies between half a day and one full day depending upon several factors such as the total number of employees present at the factory, the size of the factory (number of buildings, dormitories, square footage, etc.), the cooperation of management and the availability of records, among other things. The number of auditors that are present also is a factor in the amount of time the assessment takes. 3. What documents will the factory management be asked to provide for the assessment? Please refer to ‘Document Requirements’ section 4. What type of requirements and training do auditors have? In addition to bilingual requirements, the auditors are required to have a college degree and/or advanced degree. All auditors complete a thorough training curriculum prior to being assigned field inspection responsibilities. The auditing teams are constantly rotated. To ensure an assessment’s integrity, the auditors are regularly paired with new teammates, and different teams are assigned to re-assess factories. Additionally, auditors are frequently paired with training specialists to further their training and ensure their individual expertise. 5. How do auditors identify themselves for factory assessments? Each auditor carries with him/her business cards and a badge for identification to all field assessments. 6. Who has access to the information obtained at each assessment? The auditors consider all of its monitoring interactions to be confidential; inspection data is strictly controlled and released only to TJX, the Buying Agent and Vendor (If different from factory). No public statements regarding either its assessments or clients are made by the auditors. 7. If the auditor has conducted an assessment of a factory for another client, can that information be used to satisfy TJX requirements? No. TJX will not accept assessments produced for other clients. Why? Different clients may have different monitoring standards and criteria than TJX. 8. If corrections are needed at the assessed factory, how do the auditors address them? Throughout the assessment process, the auditors educate factory management on how to correct any concerns or legal violations that are encountered during the assessment process. At the conclusion of the assessment, a meeting is held with all factory management staff that participated in the assessment. They are educated on how to improve or correct management procedures needed to achieve compliance with local laws and TJX Vendor Code of Conduct. 9. What type of local support is provided by the auditors to their international clients? Confidential 16 The auditors have regional offices throughout the globe, with consultants prepared to answer questions that clients, suppliers or factory owners may present. Managers can call the nearest CSCC or Intertek office to ask questions or receive support material. Please refer to ‘CSCC Regional Offices’ or ‘Intertek Regional Offices’. 10. How are the employee interviews conducted? On average, ten employees are selected from the work floor by the auditors to be interviewed. A representative group is chosen from each department. The interviews are always conducted in the employees’ local language. They are conducted in a private area away from the management offices or production areas. The results of the interviews are confidential, and efforts are made to confirm information obtained from employee interviews from other sources (records). Confidential 17 CSCC REGIONAL OFFICES ‘CHE’ HYOSEUNG CHOI 66 Hudson St. 1/F Hoboken, NJ 07030, U.S.A Ph: 201.792.7540 Fx: 201.792.4428 hyoseungchoi@intlcompliance.com LOS ANGELES (Headquarters) 1122 W. Washington Blvd. 3/F Los Angeles, CA 90015 Ph: 213.747.0805 Fx: 213.747.4028 Fx: 213.747.4240 csccla@intlcompliance.com HOBOKEN, NEW JERSEY 66 Hudson St. 1/F Hoboken, NJ 07030, U.S.A Ph: 201.792.7540 Fx: 201.792.4428 nyoffice@intlcompliance.com HONG KONG Room 1612, 16/F Silvercord Tower 1, 30 Canton Rd, Tsim Sha Tsui Kowloon, Hong Kong Ph: 852.2723.0001 Fx: 852.2723.0121 cscchk@intlcompliance.com TAIWAN 27/F, No 285 Wen-Hua Road Pan-Chiao City Taipei Hsien, Taiwan ROC Ph: 886.2.8258.1808 Fx: 886.2.8258.2057/2059 cscctaiwan@intlcompliance.com INDONESIA 2/F Bumina E.K. Bldg JI. Bulungan I No. 9 Jakarta, 12130, Indonesia Ph: 62.21.720.8001 Fx: 62.21.724.5315 csccindo@intlcompliance.com CHINA (SHANGHAI) 4/F Annex, Dragon Pearl Plaza 2123 Pudong Avenue Shanghai, 200135, China Ph: 86.21.6855.6826 Fx: 86.21.6855.6825 csccshanghai@intlcompliance.com CHINA (SOUTH) No. 29, 6 South Keji Rd. High-Tech Industrial Park Nanshan District Shenzhen, Guangdong, China Ph: 86.755.2674.3331 Fx: 86.755.2674.3337 cscc_sz@intlcompliance.com BANGLADESH House # 162 (3rd fl), Lane #1 DOHS Baridhara, Gulshan, Dhaka-1212, Bangladesh Ph: 880.2.885.3436 Fx: 880.2.885.3436 csccbangladesh@intlcompliance.com KOREA 4F Dong-A Villart 2 Dong 1678-2 Seocho 1-Dong Seocho-Ku, Seoul 137-071 Korea Ph: 82.587.6907-9 / 3472.6907 Fx: 82.587.6407 / 3472.6906 mail@strkorea.com TURKEY Gursel Mah. Yesiltepe sok. ERG is Merkezi. Kat:6 Kagythane, Istanbul, Turkey Ph: 90.212.321.1960 Fx: 90.212.321.1972 csccturkey@intlcompliance.com MEXICO (SOUTH) Ave. Juarez #2111 Interior 601 Col. Esmeralda, Puebla Puebla 72160, Mexico Ph: 52.222.231.4953 Fx: 52.222.231.4954 csccmexico@intlcompliance.com MEXICO (NORTH) Av. Lazaro Cardenas 2400 Pte. Residencial San Agustin Edificio Los Soles, Oficina PD 13 San Pedro Garza, Garcia Monterrey N.L. Mexico C.P. 66267 Ph: 52.81.8363.4375 Fx: 52.81.8363.5746 csccmexico@intlcompliance.com UNITED KINGDOM 10 Portman Road, Reading Berkshire RG30 1EA, UK Ph: 44.118.951.2987 Ph: 44.118.939.8700 Fx: 44.118.939.8701/08 csccuk@intlcompliance.com GUATEMALA 32 Calle 32-36, Zona 5 Guatemala 01003, Guatemala Ph: 502.335.5265 Fx: 502.230.5964 csccguate@intlcompliance.com INDIA 302, Tower B, Global Business Park Mehrauli Gurgaon Road, Gurgaon – 122002 Haryana, India Ph: 91.124.506.4361 / 62 Fx: 91.124.506.4363 csccindia@intlcompliance.com VIETNAM csccvietnam@intlcompliance.com Confidential 18 INTERTEK REGIONAL OFFICES GLOBAL CUSTOMER SERVICE MANAGER Anabela Fonseca Client Services Account Manager 70 Diamond Road Springfield, NJ 07081 Ph: (973) 924-2510 Fax: (973) 379-5232 E-mail: bela.fonseca@intertek.com INTERTEK REGIONAL OFFICE CONTACTS Asia China and East Asia - INTERTEK SHENZHEN South and Southeast Asia- INTERTEK PHILIPPINES Unit A-D, 18/F., Jinsong Bldg., 2310 Pasong Tamo Ext Terra Industrial & Trading Zone, Futian District Makati Metro, Manila, Shenzhen 518048, China Philippines Contact: Mr. KY Cheung, Manager Contact: Ms. Raquel Sese, Manager Phone: (86-755) 8389-0019 Phone: +63-2-819-5841 E-mail: kamyuen.cheung@intertek.comE-mail: Raquel.sese@intertek.com Europe, Africa and the Middle East (EMEA) EMEA Regional Office – INTERTEK FRANCE Turkey and Middle East – INTERTEK TURKEY 91 rue du General de Gaulle Fatih Cad. Dereboyu Sok.No:4 K:2 Le Vaudreuil 27100, France Halkali 34660, Istanbul, Turkey 34660 Contact: Ms. Christelle Esquirol, EMEA Regional Manager Contact: Ms. Nurten Gunaydin, Turkey Sub-Region Manager Phone: +33 232 63 79 34 Phone: +90 212 471 00 53 E-mail: christelle.esquirol@intertek.comE-mail: nurten.gunaydin@intertek.com Africa Sub-Region- INTERTEK SOUTH AFRICA 9th Floor, 2 Long Street Cape Town 8001 Republic of South Africa Contact: Ms. Gail Snoek, Audit Coordinator Phone: +27 21 4157006 E-mail: gail.snoek@intertek.com Latin America Mexico - INTERTEK MEXICO South America (except Brazil) – INTERTEK COLOMBIA Paseo de la Reforma No. 350, Colonia Juarez, CP 06600 Calle 98 # 22 – 64, Oficina 406, Mexico D. F. , Mexico Bogota, Colombia Contact: Ms. Sonia Aguilar , Operations Supervisor Contact: Ms. Viviana Rodriguez , Operations Supervisor Phone: (5255) 9171-1477 Phone: (571) 256-8392 Fax: (5255) 5211-5030 Fax : (571) 493-3255 E-mail: sonia.aguilar@intertek.comE-mail : viviana.rodriguez@intertek.com South America (Brazil) – INTERTEK BRAZIL Dr. Renato Paes de Barros, 778 6º. Andar – Conj. 61, Itaim Sao Paulo – SP – Brasil Contact : Ms. Hiroko Fujino Phone : (5511) 3707- 0651 E-mail: hiroko.fujino@intertek.com Privileged and Confidential 1 FACTORY ADDITION FORM AGENT: Date Submitted: Vendor Information Factory Information Name Name Address Address Country Country Contact Contact Phone Phone Fax Fax Email Email # Employees Origin Conferring Notes: Manufacturing Process Vendor Information Factory Information Name Name Address Address Country Country Contact Contact Phone Phone Fax Fax Email Email # Employees Origin Conferring Notes: Manufacturing Process Vendor Information Factory Information Name Name Address Address Country Country Contact Contact Phone Phone Fax Fax Email Email # Employees Origin Conferring Notes: Manufacturing Process Please submit fo |
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